Frequently Asked Questions
Everything about ordering, payment, delivery, green crackers, safety and bulk orders. If your question isn't here, just WhatsApp us — a real person answers.
Ordering
How do I place an order?﹢
Browse our price list on the Products page, add quantities, then click "Proceed to Checkout". Fill in your details and payment info, then confirm via WhatsApp. We call you back the same day with the final estimate.
What is the minimum order amount?﹢
Our minimum order is ₹3,000. Below this amount, the transport cost exceeds the value of the order — which makes it uneconomical for both sides.
Can I order throughout the year, or only for Deepavali?﹢
We take orders year-round — for Christmas, New Year, Pongal, weddings, temple functions, and corporate events. Peak season (Deepavali) orders should be placed early to avoid stock delays.
Is there a discount for large orders?﹢
Yes! Our base rate is already 80% off MRP. Spend ₹10,000+ and get an extra 5% discount. Spend ₹20,000+ and get an extra 10% discount. Extra discounts are applied automatically.
Payment
What payment methods do you accept?﹢
We accept UPI (Google Pay, PhonePe, Paytm), NEFT/RTGS, and bank transfer. No payment is taken on this website — payment is arranged offline after order confirmation. Cash on delivery is not available.
Why can't I pay online on your website?﹢
Sale of firecrackers online is regulated by the Hon'ble Supreme Court order. This website provides a price list for enquiry only. Payment is completed offline in compliance with Indian law.
Is advance payment required?﹢
Yes — full advance payment is required before dispatch. We confirm your order by phone first, share payment details, and dispatch only after payment is received.
Delivery & transport
Do you deliver to my city?﹢
We offer transport-office delivery to major cities across Tamil Nadu, Puducherry, Kerala, Karnataka, Andhra Pradesh, Telangana. You collect from your nearest transport depot — crackers cannot legally be sent by courier or post.
How long does delivery take?﹢
Typically 2–4 working days after payment confirmation. Transit time varies by destination. We'll share the transport tracking details once dispatched.
Is there a delivery charge?﹢
Transport fee varies by state. Tamil Nadu and Puducherry are free. Kerala and Karnataka: ₹150. Andhra Pradesh: ₹150. Telangana: ₹200. The fee is added to your final invoice.
Why can't you deliver by Delhivery / BlueDart / India Post?﹢
Firecrackers are classified as explosives under the Explosives Act, 1884. They cannot legally travel by courier or postal service — they must move by licensed goods transport only.
Green crackers & safety
Do you sell green / eco-friendly crackers?﹢
Yes, we stock NEERI-certified green crackers. Certified boxes carry a QR code you can scan to verify the formulation with the CSIR-NEERI app. We won't call something green that isn't.
Are the crackers safe?﹢
All crackers we sell are from licensed Sivakasi manufacturers and carry mandatory safety markings. Please follow the safety guidelines on the box and our About page — and never let children light crackers unsupervised.
Bulk, temple & corporate orders
Do you handle bulk / corporate / temple orders?﹢
Yes — we supply crackers for weddings, temple functions, corporate events, and school celebrations. WhatsApp us your requirements and we'll put together a custom quote.
Can I get a custom mix / gift box?﹢
Yes, we can assemble a custom gift box or a curated mix for any budget. Just describe what you need and we'll suggest the best combination from our current stock.
About us & trust
Are these genuine Sivakasi crackers?﹢
Yes, 100%. We are located in Sivakasi and all our stock is sourced directly from manufacturers here. Every box is sealed and original.
Where is your office located?﹢
No 5, S.T.R Pyrotech, 554 D, Vilampatti Colony, Sivakasi 626124. You can find our exact location on our Contact page.
How do I know my payment is safe?﹢
We confirm every detail by phone or WhatsApp before you transfer any money. We share our official bank account and UPI details, and send you a payment receipt and lorry bilti/waybill once dispatched.
Still have a question?
WhatsApp is fastest. A real person answers, even in the Deepavali rush.